Shipping policy
At Munchette, we’re committed to delivering your order quickly, safely, and transparently. Below you'll find all the essential details regarding order processing, shipping times, and delivery expectations.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has been shipped.
Please allow additional processing time during high-volume periods or promotional events. If we experience any delays, we’ll notify you via email.
Order Cut-Off Time
All orders placed after 5:00 PM (GMT -07:00) Mountain Standard Time (Denver) will be processed the next business day.
All orders placed before 5:00 PM (GMT -07:00) Mountain Standard Time (Denver) on Saturday and Sunday will be processed the next business day.
Shipping Timeframes
We currently ship to addresses within the United States.
- Transit Time: 4–5 business days
- Estimated Delivery Time (including processing): 5–8 business days
Delivery times are estimates and may vary slightly due to factors outside our control (e.g., customs, carrier delays, weather conditions).
Shipping Rates
We offer a flat shipping rate on all orders within the United States:
Standard Shipping: $7.43 per order
The shipping cost is shown at checkout before you complete your purchase. There are no hidden charges or handling fees.
International Shipping
At this time, we only ship within the United States. We do not ship internationally.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number and a link to track your shipment in real-time.
If you haven't received your tracking information within 4 business days of placing your order, please contact us at:
contact@munchette.com
Incorrect Addresses & Missed Deliveries
Please ensure your shipping address is complete and correct at the time of checkout. We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses provided by the customer.
Delayed or Lost Deliveries
While we strive to meet our stated delivery timeframes, delays may occasionally occur due to factors outside our control (e.g., weather, logistics disruptions, carrier issues).
If your order is significantly delayed or appears to be lost in transit, please contact us at contact@munchette.com. We will work with the carrier to resolve the issue and ensure your order is delivered or replaced as appropriate.
Undeliverable Orders
If a shipment is returned to us as undeliverable due to:
- An incorrect or incomplete address
- Refused delivery
- Missed delivery attempts without customer follow-up
We will notify you via email. You may choose to have the order reshipped (additional shipping charges may apply) or refunded (minus original shipping fees and any return shipping costs).
Need Help?
Our support team is here to assist you with any shipping-related questions or concerns.
Email: contact@munchette.com
Phone: +1 (307) 303-6756
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -07:00) Mountain Standard Time.
Thank you for shopping with Munchette—where your satisfaction is always our top priority.